• Wed. Sep 21st, 2022

Closing Supervisor – Axios Charlotte

ByElla E. Kidwell

Sep 7, 2022

One of the region’s leading affordable housing nonprofits, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and literacy training. financial. As a Fence Supervisor, you will play a vital role in our vision of a world where everyone has a safe and affordable place to live.

Why join Habitat?
• Competitive salary and benefits
• Industry-leading health, dental, vision and flexible spending accounts (health care and dependent care)
• Work/life balance supported by generous PTO
• Opportunities for career development and promotion
• Relaxed work environment
• Retirement planning – a 403(b) with a 3% organizational match

Basic functions:
The Closing Supervisor will oversee pre- and post-closing loan processing activities with respect to origination of primary and secondary mortgages and funding of down payment assistance. This position will plan and coordinate all stages of the closing process for Habitat Charlotte Region Homeownership Program participants, and assist with tasks and document preparation for other miscellaneous closing processes, with assigned real estate and mortgage service activities, and will supervise the work of any designated support staff to assist in carrying out the main responsibilities below

Essential Duties (other duties may be assigned):
• Request or prepare documentation required to perform final analysis of loan applications, including income and asset verifications of buyers, calculation of qualification ratios and loan affordability, loan report updates credit, home insurance and flood certifications
• Request and provide specific review of relevant transaction documents, including title insurance undertakings, property surveys and appraisals
• Prepare application submissions to third-party lenders and down payment assistance providers and manage the fulfillment of external underwriting conditions
• Prepare and present initial and final loan disclosure documents in accordance with federal and state laws and agency disclosure guidelines regarding residential mortgage origination
• Explain mortgage concepts, loan terms, and other specific purchase terms to program participants individually and as a class leader for Habitat’s homebuyer education series
• Communicate with borrowers, loan originators, vendors, attorneys and internal management to ensure all parties are aware of loan status and any outstanding requirements to meet closing dates
• Assist in loan setup and activation in database management and post-closing file audits for record keeping and maintenance of compliant data
• Participate in routine and ad hoc cross-departmental collaborations with Construction, Owner Services and Government Grants to ensure programmatic schedule benchmarks and funding requirements are met
• Maintain regular and specific communications with construction site supervisors to monitor the progress of the construction or renovation of a single-family home in order to accurately and timely plan the closing of the mortgage
• Provide support with property tours to facilitate quality control
• Assist with home warranty claims and follow up on resolutions in a timely manner

Knowledge, skills, abilities and training required:
• At least 3 years’ experience in the field of mortgages or real estate closing
• 1 to 3 years of experience in supervising and motivating staff
• Mastery of the Microsoft suite, in particular Excel, and ability to learn new IT platforms
• A penchant for action with an aptitude and attitude to meet and even exceed monthly goals and benchmarks
• A professional poise and attitude to communicate effectively with all levels of staff, relevant external parties and Habitat program participants
• General knowledge of mortgages and Real Estate Settlement Procedures Act (RESPA)
• Excellent organizational skills and able to manage multiple priorities with great attention to detail while meeting strict timelines and deadlines
• College diploma preferred, or any combination of the noted skills that demonstrates the ability to perform the responsibilities of this position
• Experience using mortgage management software
• Notary public (current or eligible)
• Experience working with ethnically and socio-economically diverse populations
• Ability to work with and through an interpreter as needed
• Willingness and demonstrated ability to work well with all types of people, communicating in a positive and respectful manner when interacting with employees, owners, volunteers and the public
• Excellent communication and customer service skills
• Must possess motivation, initiative, autonomy and personal integrity
• Demonstrated ability to carry out duties and responsibilities
• Regular and reliable attendance; meet schedules and deadlines
• Represent Habitat positively to other staff, owners and HIPs, community partners, volunteers, Habitat family partners and others you come in contact with, ensuring teamwork, engagement and motivation of others
• Voluntarily adhere to Habitat’s Code of Conduct policy and any other policies established by the organization
• Valid driver’s license with personal vehicle that will be used for business purposes and ability to be insured by Habitat’s insurance provider
• Habitat Commitment Program

Physical requirements:
• Ability to lift up to 20 lbs. occasionally without help
• Ability to work on a computer for up to 8 hours per day
• Ability to sit still for long periods of time
• Ability to communicate in person, by phone and/or by computer
• Ability to work in an office environment as required, which requires the ability to speak, hear, with visual and manual dexterity to manage paperwork, reports and typing.
• Must demonstrate the ability to maintain the following for several hours at a time: use of personal computer or similar technology, telephone, sitting position as required.

Estimated engagement time:
40 hours/week.