• Wed. Sep 21st, 2022

Hassled by taxi drivers? Residents of Guwahati can register a complaint by calling the hotline number

ByElla E. Kidwell

Jun 2, 2022

There have been many cases in Guwahati – the capital of Assam, where passengers, who book a taxi or a bike ride, have allegedly been harassed by drivers.

Most of the complaints raised by residents of Guwahati, where taxi and bicycle services are most popular in Assam, are related to payment issues.

While many taxi drivers or cyclists harass customers demanding more money, others create problems regarding payment method.

However, many complaints about taxi and bicycle services in Guwahati have been brought to the attention of the Kamrup-Metro district administration in Assam.

Read also : Behave or your license could be revoked: Assam Department of Transport warns taxi drivers

A helpline number has been issued to residents of Guwahati in Assam to register their complaints regarding any problem they face while traveling by taxi or bicycle.

Residents of Guwahati can register their complaints about taxi and bicycle services in Assam’s capital by calling helpline number 95311-07482.

Recently, Guwahati Police arrested a taxi driver, affiliated with app-based taxi service provider – Uber, after physically assaulting a customer over a payment method issue.

Moreover, the arrested taxi driver also abused the customer by calling him – Bangladeshi.

Read also : Assam: Uber driver arrested for assaulting passenger in Guwahati

Additionally, the Kamrup-Metro district administration in Assam has set out a series of other guidelines that must be followed by taxi and bicycle service providers and drivers affiliated with them.

Violating the guidelines would result in stiff penalties for taxi drivers and cyclists.

Taxi drivers have been banned from charging fares above the stipulated amount.

In addition, taxi drivers do not have the right to cancel passenger rides midway.