• Wed. Sep 21st, 2022

Kolkata: 10 enforcement taxi drivers fined by traffic police for charging extra fees and bad driving


Taxi driver waits for passengers in Kolkata | Photo credit: iStock Images

Highlights

  • Kolkata Traffic Police have asked all app-based taxi companies to share their cancellation policy
  • According to the police, complaints about the app’s taxis are forwarded by the Kolkata traffic police to the special raiding section.
  • The screenshot of the passenger’s reservation should include details such as date, time, location and other relevant information related to the reservation.

Calcutta: Over the past week, Kolkata traffic police fined ten enforcement taxi drivers for misbehaving with passengers, demanding more than usual. Lalbazar Police Prefecture has identified a few other drivers who may face fines. Currently, 33 drivers are under the scanner of the Kolkata police.

The police also seek to sanction drivers if they refuse to take passengers, but due to a set of technical-legal constraints, they are powerless.

Kolkata Traffic Police have asked all app-based taxi companies to share their cancellation policies. Police also said they would ask questions about the licensing arrangements, study any agreements between the driver and the company to decide on penalties for violating the agreement.

According to the police, complaints about the app’s taxis are forwarded by the Kolkata traffic police to the special raiding section.

After several complaints from passengers, the Kolkata Traffic Police Department made the decision to share screenshots with the police and file a complaint with important details.

In order to avoid the occasional cancellation of the app’s taxis, Kolkata traffic police had asked passengers to take a screenshot and report if the driver refused to come and pick him up.

The screenshot of the passenger’s reservation should include details such as date, time, location and other relevant information related to the reservation. During the holiday season, app-based taxis began to roll out across the board, leading to harassment for passengers. An increase in the prices of gasoline and diesel has also created a problem for drivers; higher fuel prices have led to higher fares for passengers using taxi services.

After several complaints from passengers in the Kolkata Police Twitter account about the cancellation of app-based taxis, senior Kolkata Police officials asked the traffic police grievance cell to take action appropriate after investigating each allegation. Passengers on Twitter complained to police that drivers had canceled trips even during the day.