• Wed. May 18th, 2022

MUMBAI: Aggregator taxi drivers now send messages to customers asking for drop-off location | Bombay News

ByElla E. Kidwell

Jul 30, 2021


MUMBAI: A taxi driver from an aggregator lodged a complaint with Uber on Friday saying that a new driver’s modus operandi was to message customers through the app before a ride, asking them “Where to go -you?”
“This is absurd because partner-drivers are not allowed to inquire with customers about the destination. In the past they would call and ask customers where they were going and then cancel the trip. Now the new method is to send a message through the app, ”said Virat Singh, a biker who was harassed while booking an Uber taxi from near BMC’s headquarters at CSMT in Dahisar on Friday night.
His trip was canceled as soon as he replied that he was going to Dahisar.
“It’s frustrating because you get stuck while drivers cancel races,” he said.
He recalled that such messages had been given in recent days. “I got a similar driver a few days ago who sent me a message asking ‘Where are you going” and today I got another such message saying “aapka drop kidhar hai (where is your drop)? “It’s unwarranted and I complained to Uber on Twitter,” he said.
To his online complaint, Uber asked him to provide details about the trip and promised to “fix the problem.”
“This is common. In the past, they would call and ask for the drop-off location. And if it doesn’t come across the driver’s preferred route, they will insist that you cancel the ride on your end,” one said. another biker.
An Uber official texted the rider saying, “We encourage drivers to complete all travel requests and avoid causing discomfort to passengers. We understand that such issues are never pleasant to have. process and we sincerely thank you for taking the time to give us your feedback. Rest assured, we have taken note of your feedback on our point-based model that will help us take appropriate action on the profile from the driver. Thank you for your understanding in this regard. ”


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