• Wed. May 18th, 2022

Ola CEO Bhavish Aggarwal Explains Why Ola Taxi Drivers Cancel Rides, Suggests Solution


Ola CEO Bhavish Aggarwal announced on Twitter that he finally had an answer to a common question posed by users: “Why is my Ola driver canceling my ride?” “

Courtesy of Reuters

STRONG POINTS

  • Ola drivers will now be able to see the customer drop-off location.
  • In addition to the drop-off location, Ola drivers will be able to see a payment method.
  • The founder of Ola hopes the new update fixes the most common issue that users face.

It’s not pleasant when you’re in the middle of the road and your taxi drivers cancel you one afternoon. This is the most common problem faced by Ola and Uber users. People often complain that the drivers of ride-sharing companies often cancel trips after asking for the drop-off location. While the driver cannot be blamed for not wanting to go to a specific location, it puts the user in a difficult position. However, Ola has rolled out an update that will fix this most common and popular issue among users.

Ola CEO Bhavish Aggarwal announced on Twitter that he finally had an answer to a common question posed by users: “Why is my Ola driver canceling my ride?” “.

Aggarwal, in his tweet, wrote that Ola’s drivers will now be able to see customers’ drop-off location and payment method before accepting the ride. Aggarwal hopes the new update will result in fewer cancellations and faster access to races.

Ola, Uber users, are often asked about payment method. If the payment method is cash, users accept it otherwise they cancel it. But now the new update will show the details Ola drivers want to know, they can see drop-off location and payment method before accepting the ride. This way the user will not have to face any problems as the driver will only agree to the ride after knowing all the details.

Ola drivers will now be able to see the distance between their current location and the approximate drop-off location on their devices. The partner application will also display the payment method chosen by the user. If it is a digital payment or a cash payment, it will be notified to the driver. This is a welcome initiative that will save a lot of time for users as well as drivers.

It would be interesting to see if Uber introduces a feature similar to this, as the issue of canceling rides is not limited to Ola. Uber drivers are also canceling trips on the run. Uber previously copied Ola’s “code” feature. Uber and Ola users are invited to submit a code to verify their rides. Ola first introduced the feature.

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