The Supreme Court recently dismissed an appeal filed by an insurance company against an order by the National Commission for the Redress of Consumer Disputes that allowed a claim.
The insurer had rejected the request on the grounds that the driving license had not been produced. However, the expert’s report suggested that the driver’s license was burned in the accident.
“Nevertheless, the insurance company insisted on producing the document, which was beyond the control of the insured,” the court noted.
In this setting, the bench comprising Judges MR Shah and Aniruddha Bose dismissed the insurer’s appeal against the District Forum and NCDRC orders.
“In the facts and circumstances of the above case, we find that no error was made by the District Forum as well as by the National Commission for the Redress of Consumer Disputes [in short, “NCDRC”] by upholding the complaint.
We see no reason to interfere with the contested order issued by the NCDRC. The civil appeal is therefore dismissed.the bench said in the order.
Case Title: The Oriental Insurance Co Ltd v K Narasimha Reddy
Also read: When settling claims, the insurance company should not ask for documents beyond the control of the insured to be provided: Supreme Court
Click here to read/download the order