The nightmare of cancellations is finally over! Anyone who uses booths frequently knows how difficult it is to find the right booth the first time. Often drivers cancel the ride while the passenger is seated inside the cabin.
Even worse? They keep calling after accepting the ride to ask: “Kahan jaana hai“
To reduce trip cancellations after booking, Uber announced on Thursday that drivers could see the passenger’s final destination before accepting the ride.
The action was taken in response to feedback the ride-hailing service received from its National Driver Advisory Council, which was established in March 2022. to facilitate two-way communication between Uber and drivers in six metropolitan cities and address critical concerns.
“To improve transparency and eliminate frustration for passengers and drivers, drivers on the Uber platform across India will now be able to see the trip destination before deciding to accept the ride,” Uber said in a statement.
The company said it carried out a pilot project in May that showed encouraging results in reducing trip cancellations.
“Uber has decided to remove the ride acceptance threshold and has rolled out the unconditional feature to all cities. Uber will continue to monitor driver and rider feedback and make changes as needed,” said the ride-sharing company.
Uber has now released an OTP-based login that will allow drivers to log into the app in an easy and hassle-free way without having to remember passwords or other details, making it easier to do business on its platform. .
Based on the discussions at the second meeting of its Driver Advisory Council, Uber also learned about common issues experienced by drivers and provided solutions.
The Uber app now has a home phone button that allows Uber Auto and Moto drivers to call for assistance if needed.
According to the statement, Uber will directly notify passengers via push notification when they book a trip of the pending fee to address complaints from Moto riders that drivers were unaware of the fee.
“Drivers at the airport often faced an operational challenge as they had to pay airport fees upfront and get reimbursed later. However, Uber has now introduced cashless operations at Mumbai airports, Delhi, Pune, Hyderabad and Bangalore”, says Uber.
Following the first Driver Advisory Council meeting, Uber implemented several changes, including a 15% fare increase to offset the cost of rising fuel prices; a long-distance pick-up fee to compensate drivers who travel a long distance to pick up passengers; and changing the payment frequency to every day of the week for drivers to receive online payment transfers, among others.
The Driver Advisory Council comprises 37 drivers selected from six metros after a carefully designed three-part process led by an independent review board.
These drivers, who use a variety of vehicles available on Uber such as cars, rickshaws and motorcycles, represent the interests of tens of thousands of Uber drivers.
(With PTI inputs)
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